Can not access patients records

Why can’t I access patients records at the moment, every patient I click onto it comes up with a message saying ‘client does not exsist in your primary clinic, plese switch’ - why is this happening!! This is extremely frustrating!

Dear Lisa,

Thank you for reaching out to us.

Can you please let me know if you are available for a short Google Meeting where we can address your issue?

Please let us know your availability by responding to this email or at support@pabau.com.

We look forward to your response and are committed to assisting you.

Kind regards,
Desi

Hi Desi, yes I am available today until 5pm. I have also sent an email regarding this to support and haven’t had a reply

Can you please click on this link here to join me: