Can not access patients records

Why can’t I access patients records at the moment, every patient I click onto it comes up with a message saying ‘client does not exsist in your primary clinic, plese switch’ - why is this happening!! This is extremely frustrating!

Dear Lisa,

Thank you for reaching out to us.

Can you please let me know if you are available for a short Google Meeting where we can address your issue?

Please let us know your availability by responding to this email or at

We look forward to your response and are committed to assisting you.

Kind regards,

Hi Desi, yes I am available today until 5pm. I have also sent an email regarding this to support and haven’t had a reply

Can you please click on this link here to join me: