The communications section under the portal bunches emails together by sender rather than by date sent/received.
Is there a way of changing this setting as this will not work for our patients. In a medical process we may have various team members sending information that the patient will need to see in that particular order rather than trying to remember who sent it and when? Also when a patient wishes to refer back to their letters, they will only be able to see this if they can remember who sent it to them.
Can this be changed to a typical email inbox, ie date order?
Also, we have various departments, admin, finance and marketing etc who now appear to have their individual names showing (i.e., Jane Smith) rather than as Finance or Marketing. Can this be changed?