Online booking is very clunky and not user friendly and very outdated we suggest the following:
- search by service not location
- remove the need to click ‘next’ at the bottom of each page as clients are not aware of how to search for this (should automatically progress to next page when option is selected)
- does not have any ‘back’ button so client has to exit screen and start again
- does not summarise the steps of the client journey so they can forget what they have booked for
- the layout of the patient information required is not organised it starts the address on one side and needs completed on the other, and it requires too much information to book an appointment (much too time consuming for clients)
- There is a ‘notes’ section at the bottom of online booking from the start of the process - this is not required and should be removed and replaced with the ability to make note on booking only on the final stage of booking (why would a client make notes before they have even selected the appointment they wish to book).
Overall the entire process is not slick and makes for a fairly dreadful patient experience and is currently actually inhibiting clients for booking - we strongly feel (as we have feedback many times) that it requires updating and improvement.
thanks